The ELSA LEE PARIS warranty applies to ELSA LEE PARIS jewelry and watches. It is valid for 1 year from the date of purchase on the invoice. Your jewelry is guaranteed against manufacturing defects for a period of 1 year from the date of purchase. This warranty extends to normal use.

The following are expressly excluded from the warranty: defects resulting from accidents, improper or abusive handling or use (such as shocks, bruises, crushing, exposure to corrosive agents) and the consequences of the skin acidity, wear and normal aging of the jewel. Losses or breaks resulting from an accidental circumstance are not included in this warranty. This warranty does not include wear and tear and aging (battery, watch bracelet, hollow mesh crushing).

Any defective part due to a manufacturing defect duly noted by our after-sales service will be repaired free of charge or, if not possible, replaced. To benefit from your warranty, it is necessary to have the invoice dated at the date of purchase.

If you have any problems during this warranty period, please contact us at contact@elsalee.co.uk and then simply return your item with your precise instructions, we will examine it for free.

To protect your item during transport, simply place it carefully in its case and then in a suitable cardboard packaging (do not use paper envelope) and send it to the address : E-LOGISTIC - 25 Rue Urbain Leverrier - 25000 Besançon, accompanied by its invoice. Since the shipping costs are to be paid by the sender, we remind you that your item(s) can only be returned to us by registered parcel or by way of declared value as part of the universal postal service offer in accordance with regulations. We do not acknowledge receipt of your shipment.


Legal Warranties


The seller is liable for defects in conformity of the goods sold in accordance with articles L. 211-4 and following of the Consumer Code:

- You have a two years period from the delivery of the item(s) to act;

- You can choose between the repair or the replacement of the item(s), subject to the cost conditions provided for by Article L. 211-9 of the Consumer Code;

- You are exempted from providing proof of the non-compliance of the item(s) during the two years following the delivery of the item(s)


The seller is also liable for the item(s) hidden defects under the conditions stipulated in articles 1641 and following of the Civil Code, legal warranty of hidden defects for which you have a direct appeal against the seller.

You can choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.


- Article L211-4 of the Consumer Code

« The seller is obliged to deliver goods in compliance with the contract and is liable for defects of conformity existing at the time of issue »


- Article L211-5 of the Consumer Code

« To comply with the contract, the property must:

1 °  Be fit for the customary use of a similar good and, where applicable:

- correspond to the description given by the seller and possess the qualities which he has presented to the buyer in the form of a sample or a model;

- present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labeling;


2 ° Or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted. »


Article L211-9 Consumption Code

« In case of lack of compliance, the buyer chooses between the repair and the replacement of the item. However, the seller may not proceed according to the choice of the buyer if this choice entails a cost manifestly disproportionate with regard to the other modality, taking into account the value of the item or the importance of the defect. He is then obliged to proceed according to the modality not chosen by the buyer. »

Article L211-12 Consumer Code

« The action resulting from the lack of compliance is prescribed by two years from the delivery of the item(s). »

Article 1641 of the Civil Code: « The seller is liable for the hidden defects of the sold item(s) which make them unsuitable for the use, or which so diminishes this use, that the buyer would have not acquired, or would have given a lesser price if he had known them. »

Art. 1641. « The seller is liable for the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminishes that use, that the buyer would not have acquired it, Or would have given a lesser price if he had known them. »

Article 1648, paragraph 1, of the Civil Code: « The action resulting from the crippling defects must be instituted by the buyer within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year after the date on which the seller can be discharged from apparent defects.


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