In accordance with the law, you have a period of 14 days from the date of receipt of your parcel (or when ordering several items delivered separately, from the date of receipt of the last item) to inform us of your decision to cancel the order for any reason on this address :

To this end, you can use the Sale cancellation form accompanying your invoice. Your item(s) must be returned to us within 14 days of the date you notify us of your décision.

To protect your item during transport, simply place it carefully in its case and then in a suitable cardboard packaging (do not use paper envelope) and send it to the address indicated on the return voucher, accompanied by the "return receipt", the invoice and any instructions for use, with your precise instructions. Since the shipping costs and risks are to be paid by the sender, we remind you that your item(s) can only be returned to us by registered parcel or by way of declared value as part of the universal postal service offer in accordance with regulations.

Only items returned in new condition and without having undergone a transformation into a state permitting their resale will be exchanged or refunded. Items returned incomplete (instructions for use, box, invoice), damaged will not be taken back.


A discount may be deducted from the take-back price if the item has suffered a depreciation resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the article.

The refund will take place no later than 30 days from receipt of the item or proof of shipping of the item (if the return receipt is communicated to us before receipt of the item) according to the same method of payment, unless otherwise agreed by the customer and at no extra charge. The refund or exchange will be made by ELSA GROUPE SAM after checking the condition of the item.


The return fees will not be refunded excepted in the case of replacement by ELSA GROUPE SAM of an unavailable article or in case of delivery of a faulty or non-compliant item.

Secured Payment

All your transactions
100% safe.

Fast delivery

DPD deliveries
Pickup or Predict


You have 14 days
to return your products

Need help?

We listen to you: