- Materials, sizes, maintenance, warranty and more.
Materials, sizes, care, warranty and more.
What is your jewelry made of?
Our jewelry is made of 925 silver (solid silver) with a rhodium-plated finish (to protect the shine) or gold-plated depending on the model.
What stones do you use?
Mainly zirconium oxides , cut (brilliant, princess, pear, marquise, baguette, etc.). The sizes and carat weights are specified on each product sheet.
Is your jewelry suitable for sensitive skin?
Yes. Our jewelry complies with European regulations (nickel). If you are sensitive, choose rhodium-plated silver and avoid prolonged contact with water, perfumes, and cosmetics.
How do I choose my ring/bracelet/necklace size?
Consult our Size Guide : measurement methods and correspondence table.
Do you offer resizing or repairs?
Yes, via our After-Sales Service . Write to us at contact@elsalee.fr for a quote and terms and conditions.
Will I receive a box?
Yes, each piece of jewelry comes in an Elsa Lee gift box .
How do I care for my jewelry?
- Avoid water, perfume, household products and exercise.
- Store the jewelry in a dry place, ideally in its case.
- Clean with a soft, non-abrasive cloth.
Discover all our detailed advice in the Maintenance Guide.
Is your jewelry guaranteed?
Yes, 2-year warranty against manufacturing defects (excluding normal wear and tear, impacts, misuse). For support, contact after-sales service .
An item is out of stock, what should I do?
If a restock is planned, the information will appear on the product page. Otherwise, write to us at contact@elsalee.fr — we will suggest a similar alternative.
Will the color be exactly as shown in the photos?
We take care to ensure the accuracy of the photos, but slight variations may exist depending on the screens and the light.
Are the carats/sizes listed per stone or in total?
When it is per stone or in total (ct), it is specified on the product sheet. Need help? Write to us: contact@elsalee.fr .
Can I return a product that doesn't suit me?
Yes, according to our conditions (deadlines, condition of the jewelry, etc.). Consult the Returns page.
