The ELSA LEE PARIS warranty applies to ELSA LEE PARIS jewelry and watches. It is valid for 2 years from the date of receipt, dated the day of purchase.

Your jewelry is guaranteed against all manufacturing defects for a period of 2 years from the date of purchase. This warranty applies under normal use.

The following are expressly excluded from the warranty : defects resulting from accidents, improper or abusive handling or use (such as shocks, marks of blows, crushing, exposure to corrosive agents), as well as the consequences of skin acidity, wear and normal aging of the jewelry. Losses or breakages resulting from an accidental circumstance are not included in this warranty. Excluded from this warranty are wear and aging (battery, watch strap, crushing of hollow links).

In accordance with current legislation, chains and bracelets include an open and deliberately weak link to prevent any risk of accident in the event of snagging. Deformation and opening of this link following abnormal tension (tearing, accident, etc.) is therefore not covered by the warranty.

Any defective part due to a manufacturing defect duly noted by our after-sales service will be repaired free of charge or, if this is not possible, replaced. To benefit from your warranty, it is necessary to have the invoice distributed when purchasing your jewelry.

If you have any problems during this warranty period, please contact us at contact@elsalee.fr and then simply return your item with your specific instructions and we will examine it free of charge.

To protect your item during transport, carefully place it in its original packaging or in a suitable cardboard box (do not use a paper envelope) addressed to ELSA LEE E-SHOP (2nd floor), 7, rue Jean Élysée Dupuy, 69410 CHAMPAGNE AU MONT D'OR, along with the invoice. As the costs and risks of transport are the responsibility of the sender, we remind you that your items can only be returned to us by registered parcel or by declared value shipment as part of the universal postal service offer, in accordance with the regulations. We do not acknowledge receipt of your shipment.

Legal guarantees

Regardless of the above contractual guarantees, the seller is liable for defects in conformity of the goods sold in accordance with Articles L. 211-4 et seq. of the Consumer Code:

• You therefore have a period of two years from delivery of the goods to take action;
• You can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
• You are exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods.

The seller is also liable for hidden defects in the goods sold under the conditions provided for in Articles 1641 et seq. of the Civil Code, a legal guarantee against hidden defects for which you have direct recourse against the seller.

You can choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

“Legal guarantee of conformity” (extract from the Consumer Code)

∞ Art. L. 211-4. “The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed under his responsibility by the contract or has been carried out under his responsibility.”

∞ Art. L. 211-5. “To comply with the contract, the goods must:

1. Be suitable for the use usually expected of a similar good and, where applicable:

▶ correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

▶ present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling.

2. Or Present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

∞ Art. L. 211-9 “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.

However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate compared to the other method, taking into account the value of the goods or the significance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.

∞ Art. L. 211-12. “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods”.

“On the guarantee of defects in the thing sold” (extract from the Civil Code)

∞ Art. 1641. “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.”

∞ Art. 1644 “…the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded.”

∞ Art. 1648 - paragraph 1

“The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.”