- Returns, exchanges and refunds
Returns, Exchanges and Refunds
What is the withdrawal period?
You have 14 days from receipt of your package (or the last item in the case of separate shipments) to notify us of your decision to withdraw, whatever the reason.
From this notification, you have 30 days to return the item to us.
How to make a return?
- Inform us by email at contact@elsalee.fr of your decision.
- Download and complete the return form .
- Place the jewel in its case , add the invoice and any instructions , then pack it in a suitable cardboard box (no paper envelope).
- Send by registered tracked parcel (or declared value) to the address below; transport costs and risks are the responsibility of the sender.
ELSA LEE E-SHOP (1st floor)
7 rue Jean-Elysée Dupuy
69410 Champagne-au-Mont-d'Or – FRANCE
A tracking link will allow you to keep proof of shipment until we receive it.
What condition should the item be in?
- New , unworn and unaltered item,
- Complete: case , invoice and instructions if applicable,
- No damage or signs of wear.
Incomplete, damaged, or spoiled items will not be accepted. A discount may apply if the item has been handled in excess of what is necessary to establish the nature and proper functioning of the item.
Are return costs refunded?
Return costs are not refunded, except :
- Defective item or item not in accordance with the order,
- Replacement offered by ELSA GROUPE SAM for an unavailable item.
Can I request an exchange?
Yes, subject to stock availability . Indicate your exchange request in the form or by email. Otherwise, a refund will be issued.
When and how will I be reimbursed?
After checking the item, the refund will be made no later than 30 days from receipt or proof of shipment (if communicated before receipt), via the same means of payment as the order, unless otherwise agreed and without additional costs.
Are there any non-returnable items?
Personalized items (if applicable) are neither returned nor exchanged, except in the event of a lack of conformity.
What to do in case of damage or missing product upon delivery?
Notify us as soon as possible at contact@elsalee.fr for prompt processing. If delivery requires signature, remember to make specific and reasoned reservations on the receipt at the time of delivery.
What happens in the event of force majeure or the act of a third party?
Any delay or failure to perform does not constitute a fault on the part of ELSA GROUPE SAM if it results from the consumer, an unforeseeable and insurmountable act of a third party , or a case of force majeure , in accordance with article L.121-19-4 of the Consumer Code.
Need help? Write to us at contact@elsalee.fr or download the
return form.
